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Voice Of Customer to CTX

  • Criticalto X,
    - X can be Quality (CTQ): If the project needs to improve Quality
    - X can be Cost (CTC): If the project is to reduce the Cost of Operations or expenses
    - X can be Safety (CTS): If the project focus is to improve Safety of the work place/Product
  • CTQ is a parameter/metric that is considered critical to the success of the project. It is internal to the process, which directly and significantly affects the outcome of the process.
  • CTQ
    - Is a break down of customer requirements into measurable units
  • CTQ can also be defined as what we manage & measure which has a directimpact on project Y

Convert VOC to CTX

Will Six Sigma Be Relevant For The Future

VOC to CTX Example

Will Six Sigma Be Relevant For The Future

CTQ Drill Down Tree

  • Breaking a Complex Business Requirement to arrive at Project CTQ(s)is CTQ DrillDownTree
    - Is useful only when the CTQ is complex or big
    - Can be avoided if the CTQ is clear, crisp, and manageable
  • If VOC is clear,then CTQDrill-down is not required
  • We can have more than 1 CTQ in a project
Will Six Sigma Be Relevant For The Future

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