Balance Score Card
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The Balanced Scorecard (BSC) is a strategic planning
and management framework that looks at four
perspectives—Financial, Customer, Processes, and
Learning/growth— to meet and achieve the
company’s objectives.
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The BSC helps organizations to:
- Analyze their operational strategy, which allows them to
identify and focus on the true drivers of long-term success.
- Turn strategy into action by taking four unique
perspectives into account instead of only paying attention
to the financial perspective.
- Align their measures with their mission to avoid
strategic missteps that can easily happen when short-term
measures crowd out long-term goals.
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A company using Lean Six Sigma must (for optimal
impact) balance both financial measures of success
(voice of the business) and customer measures of
success (voice of the customer). A balanced scorecard
is an excellenttool for doing precisely that.
