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Criticalto X,
- X can be Quality (CTQ): If the project needs to improve Quality
- X can be Cost (CTC): If the project is to reduce the Cost of Operations or expenses
- X can be Safety (CTS): If the project focus is to improve Safety of the work place/Product - CTQ is a parameter/metric that is considered critical to the success of the project. It is internal to the process, which directly and significantly affects the outcome of the process.
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CTQ
- Is a break down of customer requirements into measurable units - CTQ can also be defined as what we manage & measure which has a directimpact on project Y
Voice Of Customer to CTX
Convert VOC to CTX
VOC to CTX Example
CTQ Drill Down Tree
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Breaking a Complex Business Requirement to arrive
at Project CTQ(s)is CTQ DrillDownTree
- Is useful only when the CTQ is complex or big
- Can be avoided if the CTQ is clear, crisp, and manageable - If VOC is clear,then CTQDrill-down is not required
- We can have more than 1 CTQ in a project
